FAQs

About Voice Connect’s VoIP & SIP Trunks

Voice over Internet Protocol (VoIP) is technology that enables one to make and receive phone calls using an Internet Protocol method instead of using the traditional analogue PSTN (Public Switched Telephone Network) or ISDN (PRI, BRI) lines.

Voice over IP converts your voice into a digital signal, compresses it, and sends it over the internet. A VoIP service provider sets up the call between all participants.

On the receiving end, the digital data is then uncompressed into the sound that you hear through your handset or speakerphone.

In simple terms, IP telephony is the migration of voice and data technology through a single medium. Generally this is done in a digital format.

Unlike many other VoIP service providers Voice Connect DOES NOT USE THE INTERNET, as most people know it, for its voice calls due to major quality, reliability and security issues.

VoIP over the Internet was designed for domestic use not business use.

Voice Connect uses private networks that run on the internet infrastructure to provide secure, private and quality voice.

No, Voice Connect solely uses a carrier grade private network that is totally secure and has the highest quality.

Because we do not use the Internet to carry our voice calls viruses cannot affect our network.

Yes, one of the major benefits is free calls between all your sites wherever they are! This means a substantial cost saving for your business.

Certainly!
Not one business can afford to change their numbers and loose customers.

We port your current phone numbers to Voice Connect so there is no change to your advertising or stationary.
Even if you are moving to a different exchange, we can arrange to port your numbers to the new site.

Yes, Voice Connects VoIP service has all the same features as you are currently using such as line hunt, voicemail, call forward, CLI, etc…

The only difference you will immediately notice is that you will have access to large amount of advanced features you currently do not have.

Definitely! All traffic goes on a business secure line making the call just as secure as an enterprise ISDN service. Our service comes with an SLA for your peace of mind.

Yes. Since Voice Connect will commission a business grade broadband connection, you will have the opportunity to use this dynamic broadband access for a minimal charge.

Voice Connect only uses carrier grade enterprise VoIP & SIP solutions. This means your voice service will be as good as your business voice is now, or even a better quality if you are calling to another VoIP user.

Voice Connects VoIP service is for businesses only – which meets business expectations of quality and reliability.

The voice quality will be better or, at worst, the same as your current ISDN service. This means if you make a call to another SIP service then the call quality will far exceed your current ISDN service.

The Voice Connect network has been engineered in such a way that voice traffic takes precedence over Internet traffic and hence voice quality will always be retained in the service regardless of how much you are using it for data.

Our SIP trunk services are built on new lines which eliminates any congestion or data issues on your current ethernet service.

Absolutely not.
Those problems only exist with inferior services which are not at a carrier grade level. They do not have QOS built in from end to end – including in the middle, and they do not have the quality of broadband connectivity that a business voice service demands.

First of all, Voice Connects VoIP is only available to businesses.
Secondly, we must qualify your business to make sure it is in coverage to our high quality broadband service. At present more than 95% of businesses are in coverage with rollout of other areas increasing rapidly.

Exactly the same as you are now.
Voice Connects’ VoIP only changes how the calls are made and the price. Your business service stays the same in all other ways.

If you are using a legacy phone system then you will need to update your system to an IP system and hardware.

The following equipment and services are required for VoIP deployment: Carrier grade business high-speed broadband connection, IP phones and VoIP / SIP service provider (terminate calls).

NO.
Voice Connect’s VoIP is a business only carrier grade service and is installed with the same principle as your current lines. The VoIP solution is connected to your PBX system not your computer.

No, as the Voice Connect’s VoIP service is not connected to your computer but stands alone with your PBX system.

The Quality of Voice Connect’s Services and Products

With so many providers in the marketplace, how do you choose one that can provide a quality service your business deserves?

A starting point to finding out is to check the grade of service being offered and the quality of the products they are providing.

Voice Connect only uses Tier 1 Carrier grade (most of which are also enterprise grade) services which ensures the highest reliability and quality. The other advantage is that they offer robust dependable SLAs for all their services across the board.

Don’t be fooled by being talked into buying cheap hardware. Ultimately, you will pay far more for the non-performance and eventual replacement to better quality hardware – which you should have started with in the first place. There is no getting around the fact that what you pay for is what you get!

Services
Tier 1 Carriers

We exclusively use Tier 1 Carrier enterprise
grade services with respected SLAs.

Can your business afford not to use the best
carrier services?

Hardware
Best Vendors

All our vendors are chosen because they
provide ‘best of breed’ hardware available
for their industry type.

Can your business afford to buy inferior hardware?

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Our Partners

Meraki
Fortinet
AAPT
Australia’s Broadband Network
Cisco 2
Grandstream
Jabra
NextDC
Vodafone
Poly
Telstra
TPG
Yealink
Cisco 1