13 / 1300 / 1800

Simply Free (13, 1300, 1800 numbers)

Simply Free is Voice Connect brand name for a range of non geographic in-bound voice numbers that can be dialed by your customers to reach your business from anywhere in Australia. Likewise, these numbers can be terminated anywhere in Australia or overseas.

It is dynamic fully featured while simple to understand and deploy.

It is ideal for businesses who wish to enable their customers and prospects to call them at subsidised call rates using a 13, 1300 or 1800 prefixed number.

The key benefits of Voice Connect Simply Free Service are:

  • It encourages prospects and customers to contact your business directly;
  • The intelligent routing feature within the service helps to improve productivity and responsiveness of your staff and your business;
  • It allows you to increase your market reach and save on marketing costs.

Simply Free is available as a managed service for business customers.

Generally, your customers pays no call charge when calling Simply Free services prefixed with 1800 and pays a local call charge when calling Simply Free services prefixed with 13 and 1300 – obviously, exceptions apply for calls made from mobiles or from international locations, if aloud to connect to you.

You can access a Simply Free service consisting of either 13, 1300 or 1800 numbers from anywhere in Australia.

Voice Connect can also help you acquire a 13, 1300 or an 1800 number through the Smartnumbers™ Auction (otherwise known as the Market-based Number Allocation Project (MNAP)), whereby the Australian Communications Authority is making more 13, 1300 and 1800 numbers available to Australian customers.

The Benefits – In Full

  • Increase market reach and save on advertising costs

  • Increased customer reach. Encourages your customers and clients to call your business.
  • Simply Free allows you to select a phone number that is easy for your clients to remember.

  • The Freedom to transfer your existing 13/1300/1800 number to Voice Connect Simply Free service, or acquire a new number.

  • Minimise call waiting times and ‘lost call’ ratio. Sophisticated routing capabilities connect callers to the most suitable and available agents as quickly as possible.
  • Ensure your customers and clients get through no matter what unexpected events occur. Our emergency routing provides your business with support when you most need it.
  • You can select Caller Access restrictions for specific callers from accessing Simply Free service numbers. Selected Caller Barring allows you to block certain types of phone numbers from this service, for example, you can block calls from mobiles or regional areas. There is no extra cost for these services.

  • Clear and simple pricing. It doesn’t get easier than this – one rate, 24 hours a day, 7 day a week. This means there is no confusing peak and off peak rates, connection fees and distance based pricing for local, national, international and mobile rates.
  • 13, 1300 and 1800 numbers are easy to use and accessible from anywhere in Australia. Will enables your customers and clients to establish a relationship with your business.
  • Confidence with our SLA’s and excellent service availability. We offer business grade Service Level Agreements backed up by a service level guarantee rebate program. Further to this, our geographically diverse IN platform and voice network has achieved to date 99.95% service availability.
  • Improves productivity and responsiveness with call routing. Your can redirect inbound calls to your nominated offices. This allows you to better handle call volumes and to free your staff for other activities. Calls can be routed on many different bases including state based routing, exchange based routing, Mobile Location Identifier routing, post code routing, selected caller routing, charge zone routing and call splaying.

Type of Numbers Offered

The types of numbers offered by Simply Free service are:

  • 1800-xxx-xxx (10 digits) – Free to callers who dial 1800 number from a fixed line service. Business customer pays the total all cost based on inbound usage charges.
  • 1300 xxx xxx (10 digits) – Callers to 1300 number from a fixed line service pay the standard local call charge. Business customer pays the toll charges for long distance calls and possibly.
  • 13-xx-xx (6 digits) – Callers to 13 numbers from a fixed line service pay the standard local call charge. Business customer pays the toll charges for long distance calls.

Porting Existing Numbers

If you already have a 13, 1300, 1800 number we realise that you plainly cant afford to loose it.

The answerer simple and easy – just port your current numbers to our Simply Free service.

Alternatively, if you wish, Voice Connect can arrange new numbers for your business.

If you are looking for a better then usual number then Voice Connect can help you acquire a Smartnumbers™.

Smartnumbers™

Voice Connect can also help you acquire a 13, 1300 or an 1800 number through the Smartnumbers™ Auction (otherwise known as the Market-based Number Allocation Project (MNAP)), whereby the Australian Communications Authority is making more 13, 1300 and 1800 numbers available to Australian customers.

The Smartnumbers™ Auction enables customers to select a 13, 1300 or 1800 telephone number from a pool of available numbers for their business. The greatest advantage of this auction is that businesses can choose telephone numbers that best promote their businesses to their customers.

On 18 August 2004, the Australian Communications Authority (ACA) will begin its Public Auction of Smartnumbers™.

Smartnumbers™ are freephone (1800) and local rate (13/1300) numbers initially allocated via auction by the ACA. They are easy-to-remember six-digit 13 and 10-digit 1300 local rate numbers, and 10-digit 1800 freephone numbers.

Those wishing to participate in the auction must:

  1. Register on the Smartnumbers™ website and pay the registration fee of $88 (including GST).
  2. Indicate the number(s) or a range of numbers of interest and then bid for the numbers when the auction date arrives.
  3. If you successfully win a number at auction and pay for it you will have Rights Of Use (ROU) over that number. This includes the rights to trade or on sell those numbers.

Numbers with little or no numeric or word value are available by paying an administration fee of $500. (These are not classified as Smartnumbers™).

Once you’ve purchased a number contact Voice Connect to finalise a Simply Free activation.

For more information on Smartnumbers™ call the ACA on 1300 79 39 19.

Selected Caller Access

Access to your 13/1300/1800 number may be restricted to selected callers.

For example, a number is set up explicitly for suppliers or distributors calling your business regularly.

Customised Call Baring

This feature allows calls from certain numbers to be blocked.

For example, calls from mobiles, selected callers or certain calling areas.

A business with an 1800 number in Sydney may elect to block calls to this number originating in the Sydney local calling zone and provide a local 02 number for Sydney callers to dial.

Flexible Call Distribution

This feature applies to businesses with more than one answering point.

It can be configured in the following components:

Australia Wide Routing

Australia is viewed as one geographic zone. All calls originating in Australia are routed to the same answering points.

State Based Routing (8 zones)

Where each state is viewed as separate geographic zone. Calls originating in each state can be treated differently to other states (i.e. calls originating in each state can be routed to different answering points in any state).

Charge District Routing (206 zones)

Calls originating in each Charge District are routed to particular answering points based on how calls originating from that zone wish to be treated.

Standard Zone Unit Routing (2,099 zones)

Calls originating in each Standard Zone Unit (i.e. Charge District and Charge Precinct) are routed to particular answering points based on how calls originating from that zone wish to be treated.

Exchange Service Area Routing (4,965 zones)

Calls originating in each Exchange Service Area (ESA) are routed to particular answering points based on how calls originating from that zone wish to be treated.

Postcode Routing (2,593 zones)

Calls originating in each postcode area are routed to particular answering points based on how calls originating from that zone wish to be treated.

Call Splaying

Calls are shared between answering points depending on resources available at each point.

For example, a company with 80 staff at one call centre and 20 staff at another may have 80% of calls directed to the larger centre and 20% of calls to the other.

Call Overflow

If all lines at an answering point are busy or there is no answer or if there is network congestion preventing calls being connected, calls are diverted to an alternate answering point. You can select the time-out period for overflow on busy, i.e. how long calls ring before overflowing to the overflow answering point.

Time of Day Routing

Calls can be routed to alternative destinations according to the time of day. For example, calls from Perth can be routed to Sydney in the morning hours before the Perth centre opens for business and calls from Sydney can be routed to Perth in the afternoon after the Sydney office closes.

Day of Week Routing

Calls can be routed to one set of answering points on Monday to Friday and another destination on weekends.

Day of Year Routing

Calls can be routed to a particular destination based upon specific dates that may be unique to your business or industry or for a public holiday set which defines all public holidays applicable to the state or territory.

Selected Caller Routing

Calls received from particular clients (VIPs) are directed to answering points where they are given top priority, similar to selected caller access above. The customer can use the ”Notes” section at the end of the application form to supply the selected caller list.

Web-based Reporting

Check New Number availability

Easy Step For Getting The Service

Embark on a seamless transition to our services with our hassle-free installation process, expertly coordinated by our dedicated team of experienced technicians. We prioritize your convenience, ensuring a smooth onboarding experience as you step into a world of reliable and tailored telecommunications solutions.

Check Availability

Ensure service availability by checking coverage in your area, utilizing our online tools or contacting customer support for comprehensive details.

Choose 13 / 1300 / 1800

Choose whether you want to have your inbound number in the 13 or 1300 or the 1800 service type. Each has their advantages.

Installation

Effortlessly transition to our services with a hassle-free installation process, led by our dedicated team of experienced technicians at your convenience.

What Our Customers Are Saying…

Explore firsthand experiences with Voice Connect through testimonials that showcase our customer’s satisfaction, trust, and the excellence of our cutting-edge telecommunication solutions.

Voice Connect has transformed the way we communicate. The seamless services and personalized support have not only elevated our business operations but have also streamlined our telecommunication needs. Highly recommend!

Rocco G. – IT Manager
Industry Type: Building Construction

Thank you Voice Connect for the fast provision of our Smartnumber for our business. We have since used our new 1300 number in a couple of marketing campaigns and found we easily had better results than previous campaigns. We are also surprised by how cost affective the monthly ongoings are. We wholeheartedly recommend Voice Connect and their expertise.

Jenny C. – Administration Manager
Industry Type: Recruitment

By implementing our own 1300 inbound number we have been able to compete ‘on-par’ with some of our competitors. Apart significantly enhancing our company’s image (making us appear larger and more established), it’s improved our call handling efficiency too. This professional setup and seamless call management boost customer confidence and elevate our service levels. It’s an invaluable asset for growth, offering exceptional support and reliability.

Paul F. – Financial Manager
Industry Type: Building Construction

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